This department’s role is to support the engineering department in all technical aspects related to the network’s structure, capabilities, growth and development. The department also has the scope to interface with the Technical Department and provide advice on agreed technical issues such as connectivity.
The department is designed to interface on each requirement through an account manager. A technical report will be created, detailing all pertinent facts to allow processing, quality and service level monitoring. Any actions positioned upon the mada support engineers can be scheduled, completed and signed off. Network support teams have complete and direct access to the transmission media, enabling them to detect and solve any problem at any time.